Terms and Conditions

Welcome to TIDI Petfood. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our website or services.

1. General

1.1 Acceptance of Terms: By using our website, you agree to be legally bound by these terms and conditions.

1.2 Modifications: TIDI Petfood reserves the right to change or modify these terms at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.

2. Use of the Website

2.1 Eligibility: You must be at least 18 years old to use our website and services.

2.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

2.3 Prohibited Activities: You agree not to use the website for any unlawful purpose or any purpose prohibited by these terms. You agree not to interfere with or disrupt the operation of the website or servers connected to the website.

3. Orders and Payments

3.1 Order Acceptance: All orders are subject to acceptance by TIDI Petfood. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in the description or price of the product, or any other issue.

3.2 Pricing: All prices are listed in Euros (€) and are subject to change without notice. The prices do not include shipping and handling fees, which will be added to your total order amount.

3.3 Payment: Payment must be made at the time of ordering. We accept the following payment methods via Stripe:

- Credit and Debit Cards (Visa, MasterCard, American Express, Discover, JCB)

- Apple Pay

- Google Pay

By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order to that payment method.

4. Shipping and Delivery

4.1 Shipping Policy: Orders will be shipped to the address provided at checkout. Shipping times may vary based on location and shipping method. TIDI Petfood is not responsible for any delays in delivery caused by circumstances beyond our control.

4.2 Risk of Loss: All items purchased from TIDI Petfood are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Refunds

5.1 Return Policy: You may return items within 10 days of receiving them. You are responsible for paying the shipping costs for returning the item. For detailed information on returns, please refer to our Refund and Return Policy.

5.2 Refund Policy: Refunds will be processed once we receive the returned item and verify its condition. Refunds will be issued to the original payment method used for the purchase.

6. Intellectual Property

6.1 Ownership: All content on the TIDI Petfood website, including text, graphics, logos, images, and software, is the property of TIDI Petfood and is protected by applicable intellectual property laws.

6.2 Use License: Permission is granted to temporarily download one copy of the materials (information or software) on TIDI Petfood's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

- Modify or copy the materials;

- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

- Attempt to decompile or reverse engineer any software contained on TIDI Petfood's website;

- Remove any copyright or other proprietary notations from the materials; or

- Transfer the materials to another person or "mirror" the materials on any other server.

7. Limitation of Liability

To the fullest extent permitted by applicable law, TIDI Petfood shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Cyprus, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Cyprus for the resolution of any disputes.

9. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

TIDI Petfood

Email: contact@tidi-petfood.com

WhatsApp: +357 96 923196

Filellinon 6/3, 5290 Paralimni, Ammochostos, Cyprus

These terms and conditions are effective as of 6th June 2024